At RGL we believe that we are nothing without our customers and that their perception (and hopefully satisfaction) of the services we deliver are fundamental to developing ways to continuously improve. To capture these views, we send out a questionnaire to each client when a job is completed and discuss any returned feedback whether it is positive or negative.
Over the past 5 years we have received feedback as follows:
97% of clients would be likely to invite RGL to carry out more work for future projects.
94% of clients felt that RGL provided value for money.
100% of clients rated the clarity and quality of RGL RAMS documents fair or excellent.
- 100% of clients stated that RGL carried out safe, efficient and diligent site works.
Although the results are very positive, there is constantly room for improvement and no place for complacency.
What our customers are saying:
“RGL, both staff and operatives, have completed a very difficult job both professionally and timeously. A good job well completed.”
Darren Grant, Hochtief
“The Two operatives arrived on site set up and commenced work immediately. Good communication and very thorough. Very impressed with the finish of the tubes when cleaned and pleased with how the operatives left the work area. Another well performed and professional job. Thank You.”
Dean Sutton, Lower Reule Bioenergy
“The lads that carried the work did us a good service and did not delay in getting the job done, please thank them.”
Ian Baxendale, Tradebe
“A good all round performance from RGL at very short notice. Office team and site team worked well together.”
Sean Ashman, Trant