Our goal is to provide high quality results for all our clients. We ensure that the services we provide always equal or exceed our customers’ expectations. This is monitored through dialog and questionnaires. The results are evaluated by the management team who in turn implement corrective actions and implement improvements as required.
Providing this high quality service is achieved through the active management of several interlinking areas:
Understanding your requirements – our first objective is to fully understand and agree your requirements by undertaking a site survey. This is then backed up with site safety, quality and environmental plans including method statements and risk assessments. Nothing is left to chance.
Testing – where necessary, we can provide demonstrations or develop specific tools for specific applications so that you can determine whether the jetting process will deliver the results you need.
Expert crews – all our crews are fully trained and have years of experience. We do our best to match crew expertise with the demands and requirements of each project. We continually assess each of our staff and ensure training needs are identified and the correct training/coaching is put in place to ensure our customers receive teams with the highest competency levels.
Innovative plant and equipment – we have exactly the right blend of high pressure jetting units, tools and accessories to produce precisely the cut or the finish that you require. We also design and produce bespoke tooling to overcome unusual or difficult challenges for which no solutions currently exist.
Minimal breakdowns – We are one of the few companies that directly employ a full time maintenance team to ensure that our equipment is regularly serviced. Preventative scheduled maintenance tasks are implemented based on our many years of experience. All equipment is tested to full working pressure before every job.
Accreditation– RGL is accredited under quality standard ISO 9001, health and safety management ISO18001 and continue to ensure that these quality and safety processes are embedded throughout our business.
Only by providing an outstanding service will we achieve our aims of growth, long term success and sustained improvements for all stakeholders.
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